Location: Ballymena Area
Contract: Fixed-Term 2 Years
Salary: £24,000 – £26,000
Hours: 35 hours per week
Reporting To: Community Development Officer
About Turning Point NI
Turning Point NI is a community-based mental health and crisis intervention organisation supporting individuals experiencing mental health challenges, including suicide ideation, self-harm, addiction, and emotional distress. We provide accessible, early intervention support and work closely with communities to promote resilience, wellbeing, and positive mental health outcomes.
About the Role
The Community Support Worker plays a vital role in delivering front-line support within the community, working closely with individuals and groups to improve wellbeing, promote inclusion, and strengthen community engagement. Reporting to the Community Development Officer, the post holder will support the delivery of community programmes, provide practical and emotional support to service users, and help build strong relationships across the community within the Ballymena Area.
What You’ll Be Doing
– Build positive, trusting relationships with individuals, families, and community groups
– Provide one-to to-one and group-based support tailored to individual needs
– Encourage participation in community programmes and activities
– Identify barriers to engagement and support individuals to overcome them
Programme Delivery
– Assist in the planning and delivery of community initiatives and events
– Support workshops, outreach sessions, and local activities
– Ensure sessions are inclusive, safe, and accessible
Wellbeing & Safeguarding
– Promote physical, emotional, and social wellbeing
– Recognise and respond appropriately to safeguarding concerns
– Follow organisational safeguarding and reporting procedures
Partnership Working
– Work collaboratively with local organisations, agencies, and stakeholders
– Signpost individuals to relevant external services and support networks
– Support the Community Development Officer in building community partnerships
Administration & Reporting
– Maintain accurate records of engagement, support provided, and outcomes
– Provide feedback and updates to the Community Development Officer
– Contribute to monitoring and evaluation of programmes
Key Skills & Experience
Essential
– Experience working in a community, support, or care-related role
– Strong interpersonal and communication skills
– Ability to build rapport with people from diverse backgrounds
– Good organisational and time management skills
– Understanding of safeguarding principles
Desirable
– Relevant qualification in Health & Social Care, Community Development, or similar
– Experience supporting vulnerable or marginalised groups
– Knowledge of local community services and resources
Personal Attributes
– Empathetic, approachable, and supportive
– Reliable and adaptable
– Passionate about community development and social impact
– Ability to work independently and as part of a team
Key Relationships
– Community Development Officer (line manager)
– Service users and community members
– Local partner organisations and stakeholders
– Internal team members
Additional Requirements
– Willingness to work flexible hours, including evenings and weekends where required
– Access to transport (if applicable)
– Subject to Enhanced Access NI check
Equal Opportunities Statement
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We believe that a diverse workforce strengthens our organisation and enhances the communities we serve.
Additional Information
– Some evening and weekend work may be required
– Travel within the local area will be necessary
– Subject to a successful enhanced Access NI Check
For further information regarding the role, please contact Trudi Power via trudi@turningpointni.co.uk
